Return Policy

Bob Lilly Professional Prmotions can only accept returns for defective merchandise within 5 days of receipt. No merchandise returns will be accepted without prior notification of our Customer Service Department at bmason@boblillypromo.com. If your shipment is damaged upon arrival, please notify the delivery carrier.

If you would like to see items prior to ordering, please contact Cook Children’s Marketing Director Deirdre Jack at deirdre.jack@cookchildrens.org or 682-885-4243.